Refund policy

StallandDean.com Return Policy

If you are not satisfied, we are happy to exchange or issue a refund.

Returns and exchanges must be made within 30 days of shipment.

Once we have received the returned product, please allow 10 – 14 business days to process the transaction.

Contact our Customer Experience Department via email at admin@stallanddean.com. Our team is available Monday through Thursday 8:30 am - 5:00 pm and Friday 8:30 am - 12:00 pm CST.

You will receive a return authorization number (RA#) from a Customer Experience Specialist. Please write the RA number on the packing slip. Return the product, in Stall & Dean packaging if possible, along with the original packing slip, RA#, and statement of your preference for credit or exchange using the address below:

Stall & Dean
Returns RA# ___________
4 Grove Street
Westborough, MA 01581

 

When sending your return, ship the package via an insured courier (UPS, FedEx) or with delivery confirmation through USPS. Keep your shipment receipt in case the package is damaged or lost in transit. Stall & Dean cannot guarantee a credit or replacement for your return without confirmation of delivery to us. You will be responsible for the return shipping costs. Please note, if the product was not purchased from StallandDean.com, you must return it to the original place of purchase.